Privacy Policy

Privacy policy – ​​Updated on 05/05/2023

Grupo Proeng S.A. recognizes how important it is for you to be aware and safe about the use of your personal data.

Therefore, we are concerned with clarifying and disclosing our policy on the use of this information. This will help you better understand what information we obtain and how we use it.

Take a few minutes of your time to read this policy and consciously and safely enjoy everything that Grupo Proeng S.A. has to offer. To ensure clear and precise rules, Grupo Proeng S.A. may change this policy from time to time, and therefore recommends reading it periodically.

Seguindo a LEI Nº 13.709, DE 14 DE AGOSTO DE 2018, asseguramos a confiabilidade de todos e quaisquer dados pessoais registrados, cadastrados e armazenados em nosso banco de dados.

SECTION 1: INFORMATION COLLECTED

When you register on our website through the service channels or registration forms, as part of the service process, we collect the following personal information: full name, CPF, email and telephone number.

When you access our website, we also automatically receive your computer’s Internet Protocol (IP) address to obtain information that helps us learn about your browser and operating system.

All data collected is stored in our databases with complete privacy and confidentiality.

Our website has Secure Socket Layer (SSL) certification, which is a technology created to bring more security to the exchange of information between a visitor and the server that hosts the website. The purpose of an SSL certificate is to prevent malicious people from capturing confidential user information, such as access data in the client area.

This type of encryption-based technology is increasingly adopted, especially in financial applications and virtual stores where important and confidential visitor data is sent at all times.

SECTION 2: AUTHORIZATION AND CONSENT

How do you obtain my consent?

When registering on one of the forms on our website, you select the authorization options, allowing collection, storage and contact from our team. After carrying out any of these actions, we understand that you agree to the collection of data to be used by our company.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your consent, or provide you with the opportunity to say no.

But if you want to cancel, delete or remove your consent, you can send us an email to contato@grupoproeng.com.br or send us a written and registered request to Rua Saul Navarro, 310, Praia do Canto, Vitória /ES

SECTION 3: DISCLOSURE

Personal data registered on the website and stored in our databases are kept secure and, under no circumstances, are they passed on, sold or delivered to third parties.

SECTION 4: SECURITY

To protect your personal information, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

As informed in SECTION 1, our website has SSL Certification, which is used to protect important information of users who browse our page, preventing it from being intercepted, captured or viewed during data transfer to the server that hosts the application.

This protection is created from a strong encryption key that scrambles the information sent by the user, so that it is impossible to discover the content inside the key and the only place that can unscramble this content is the server where the SSL Certificate is installed. .

SECTION 5: CALLS OR MESSAGES

We reaffirm that we do not pass on our customers’ data to other companies and we guarantee that all data is kept confidential and completely secure. Under no circumstances will Grupo Proeng S.A. employees call or send messages to their customers inviting them to personal events or granting discounts to companies.

SECTION 6: PROPERTY SALES SITES AND PORTALS

Grupo Proeng S.A. does not have a commercial profile on property sales websites, channels or portals such as OLX, Viva Real, Zap Imóveis, Imóvel WEB, Lugar Certo, among others.

SECTION 7: CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify and update this privacy policy at any time. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you here that they have been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SECTION 8: COMMUNICATION AND NOTICE

Grupo Proeng S.A. is committed and makes itself available for possible problems or events that may be seen as scams via telephone or messages. Contact us through our Social Networks, by email or via our official telephone numbers:

Instagram Espírito Santo: www.instagram.com/grupoproeng
Instagram Anápolis: www.instagram.com/grupoproeng.aps
Facebook Espírito Santo: www.facebook.com/grupoproeng
Facebook Anápolis: www.facebook.com/grupoproeng.aps
Linkedin Oficial: www.linkedin.com/company/grupoproeng
Canal no Youtube: www.youtube.com/@grupo.proeng

E-mail: contato@grupoproeng.com.br ou marketing@grupoproeng.com.br

Telefones:

(27) 3227-5188 (Sede Administrativa – Vitória/ES)
(27) 3441-0305 (Vendas – Espírito Santo)
(27) 99274-0821 (WhatsApp Vendas – Espírito Santo)
(62) 3773-2990 (Vendas – Anápolis/GO)
(62) 99178-2897 (WhatsApp Vendas – Anápolis/GO)

WhatsApp Vendas
1
Aceitação dos Termos e Condições
Ao marcar esta caixa, eu concordo com os seguintes termos e condições:
  1. Análise Prévia: Entendo que a minha solicitação de manutenção será analisada pelos setores responsáveis antes do agendamento do serviço.
  2. Informações Necessárias: Comprometo-me a fornecer todas as informações necessárias para a avaliação completa da minha solicitação. Sei que a falta de informações pode atrasar o processo.
  3. Processo de Agendamento: Reconheço que o agendamento do serviço está sujeito à disponibilidade e será confirmado somente após a análise da garantia do serviço e aprovação da solicitação.
  4. Responsabilidade: Declaro que as informações fornecidas são precisas e completas. Estou ciente de que a inveracidade pode resultar na rejeição da solicitação.
  5. Custos de Visita: Declaro que, caso após a visita da Equipe de Manutenção seja verificado que a manutenção solicitada não é de responsabilidade da PROENG, eu assumirei o ônus desta visita no valor de R$250,00 (duzentos e cinquenta reais).
  6. Contato: Caso haja necessidade de esclarecimentos adicionais, autorizo a equipe a entrar em contato para obter mais detalhes.